Pet Odor & Stains


Here at Master’s Touch Steam Cleaning, we’re pet lovers too. Our central office welcomes staff pets and we’ve provided a play area for them outside as well. So of course we understand how accidents happen and the little messes that they might leave inside. That doesn’t stop us loving them for a moment. And we really do understand how you also find cleaning up after them well worth their company. So when we enter a place that needs a bit of professional equipment to bring it back to perfect, we’re proud of you for giving your pets such a welcoming home.

We also understand that pets can be sensitive and are likely to lick and chew on anything. That is why we only use cleaning solutions that are child and pet friendly. It is important to know that cleaners don’t bring anything into your pet’s environment that has not be proven to be safe. And we’ve discovered and formulated safe solutions that get amazing results. So when we’ve cleaned your flooring, it will smell, feel, and look clean. And you can be sure it is hygienic again.


When our technician arrives, he’ll turn up ready for any situation. There are so many different ways that a pet can leave messages behind. But whatever the situation, our technicians have the tools and experience to determine the best solution. They’ll then follow the correct steps of a process designed for your situation. Whether you have urine issues that are topical or in the padding, or urine odors, you can count on us to provide a clean that refreshes.

Each step in the process works to improve the final cleaning outcome. And by using these effective steps, we’re able to get a deeper clean and remove all contaminants from your carpet. These steps also mean we can use safer cleaning solutions which don’t leave a residue behind. Our truck-mounted units have the highest extraction power in the industry. This works to get the carpets dry quicker. The end result is carpets that are more than just clean to look at. You’ll get carpets that feel soft and smell fresh because dander, mites, bacteria, organic matter, and much more has been removed.

Take the next step by calling us, requesting a free quote, or book online now!



Our darling pets are all unique, and so is the sort of mess that they leave for us. Our technicians are experienced in recognising your pet’s preferred locations. And they have a plan to restore any affected area from any situation. By walking through the space with you and learning about your pet, they will decide on the best approach.

STEP 2: Determine If Topical or In The Carpet Pad

The best type of cleaning process to use depends on how deep the contamination has penetrated. Our technicians have specialized UV-light detector units and sensors to identify areas of concern. These devices also detect the depth and concentration of contaminants.

STEP 3: Odor Elimination

We use a number of different products to eliminate odors. Some neutralize active agents, another loosens organic matter, making it easy to remove all of it. And finally we have a very special solution that breaks down organic compounds as well as kills odor-causing bacteria. This triple-solution approach is very effective in making pet odors history.


We have two different groups for furniture. Light furniture like sofas, and tables are included in the basic price.  Heavy furniture, think pianos, that can’t be moved safely must be dealt with before we arrive or will be cleaned around.


Some areas of concern will need special attention. By applying a solution to help lift the mark, you can get great results.

STEP 6: Pre-Spray Shampoo

All areas that are to be steam cleaned will be prepared with a shampoo that is formulated with a powerful recipe to treat urine stains and odors. This formulation is designed to free contaminants from the fibers and enable easy and complete extraction.


Our special tool works your area over to allow our cleaning solution to penetrate within the carpet pile. This agitation loosens the pile and works in the solution for even better results.

STEP 8: Shampoo Rinse Aid

As much as we try and keep costs down to remain competitive, we know better than to use the commonly used cleaning solutions. Instead, we always apply a solution that is child and pet friendly. And once we’re finished it leaves no sticky residues or stiff, crunchy fibers from leaving shampoo trapped. Our solution is designed to come back out through our rinsing process.

STEP 9: Hot Steam Extraction

Only once we’ve applied our proven techniques to prepare your areas of concern, do we bring out the big guns. Our heavy-duty, truck-mounted equipment delivers high-temperature steam. This means a deeper clean with less moisture. Then our truck is able to provide very powerful suction. This extraction process pulls out the dander, bacteria, odors, and moisture. For situations where contamination has seeped into the carpet pad, we have a specialized tool. It clamps down on the location and injects steam deep. Then powerful suction draws contaminants out.


We’re never satisfied until we’re sure that your carpet is clean and hygienic. Our technician will inspect the job looking for stubborn spots or stains. If he finds anything, he will apply further treatments to do what can be done to improve them.


We take responsibility for everything we do. Because the treatment process can leave a slight residue on baseboards and doorways, our technician remembers to wipe them down for you.


We go over your freshly cleaned carpets with our post-grooming equipment. This lifts up the pile, making it feel soft again. It also helps in the drying and airing process.

STEP 13: Furniture Feet Tabs

Drying the flooring quickly is important for keeping the fresh new smell. Our technicians understand airflow and can identify those areas that need a bit of help. They’ll place a  powerful fan to help these locations dry if necessary.


If furniture required moving, we will reposition it as before. Then we’ll put styrofoam blocks or plastic square sheets under the feet. That way, once the airing process is finished, all you have to do is remove the protectors. No furniture moving required.


Once the job is complete, our technician will remember all of the locations that required special attention. He will happily show you how he has recovered these areas. This might be a good time to seek his advice on applying protective agents that make cleaning up after little mishaps easier and more effective.

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